Having trouble with identity verification?

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  • Updated

Start with: Identity verification checklist

In most cases, issues with verification are due to:

  • Bad photograph quality
  • ID photograph is hard to compare to the live photograph because your facial features have changed significantly 
  • The ID document has expired
  • The ID document is damaged

If your verification fails for any reason, you will be prompted to fill in a simple form - please let us know what happened and what the issue was. We will review all the data and reach out to you directly.

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