Having trouble with identity verification?

Start with: Identity verification checklist

In most cases, issues with verification are due to:

• Bad photograph quality
• ID photograph is hard to compare to the live photograph because your facial features have changed significantly 
• The ID document has expired
• The ID document is damaged

If your verification fails for any reason, you will be prompted to fill in a simple form - please let us know what happened and what the issue was. We will review all the data and reach out to you directly.