Start with: Identity verification checklist
In most cases, issues with verification are due to:
- Bad photograph quality
- ID photograph is hard to compare to the live photograph because your facial features have changed significantly
- The ID document has expired
- The ID document is damaged
If your verification fails for any reason, you will be prompted to fill in a simple form - please let us know what happened and what the issue was. We will review all the data and reach out to you directly.