How come the expense I submitted before the payroll cutoff was not paid out this month?

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This has probably happened because your expense was not approved before the payroll cutoff of the 11th of the month, 11:59PM UTC. 

Note: An exception in the cutoff is made for Bulgaria, Germany, and countries where we have a semi-monthly payroll. In Bulgaria, the payroll cutoff date is on the 1st of the month, different from the usual 11th, while the payroll cutoff in Germany varies from month to month.

If this is not the case, please reach out to us at so we can investigate what happened.

NOTE: You can reach out to our team via email at or directly on the Remote platform via the Support chat widget.

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