How come the expense I submitted before the payroll cutoff was not paid out this month?

This has probably happened because your expense was not approved before the payroll cutoff of the 11th of the month, 11:59PM UTC. 

We have an exception to this in Bulgaria, Germany and countries where we run a semi-monthly payroll. The payroll cutoff date in Bulgaria is the 1st of the month and not 11th while the payroll cutoff in Germany is different each month. 

If this is not the case, please reach out to us at so we can investigate what happened.

NOTE: You can reach out to our team via email at help@remote.com or directly on the Remote platform via the web widget on the bottom left corner.