When can I expect my monthly invoice?

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In the past, we have typically issued invoices in the first week of a new month. This was not the best approach as we invoiced based on estimates rather than actuals (the real costs incurred). We have now transitioned to invoicing our clients at the end of the month to allow us to issue invoices based on the real costs incurred in the month. 

We kickstarted this new process in November 2021. As with any new process, we've encountered a few issues which we are working quickly to resolve to ensure the invoices issued are accurate. This has caused delays in our ability to issue all November invoices at the end of November. This means that some customers will instead receive their November invoices in the month of December.

If you have any questions, please reach out to help@remote.com.

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