My Payroll Pre-funding invoice is incorrect, can I dispute this?

At Remote, we have a 2-step invoicing process:

1. The Payroll Pre-funding invoice is sent to customers on the 1st working day of the month; it is an estimate based on the data available at the time and not on the actual costs that will be incurred in the month.

   If there are aspects of this invoice you'd like to dispute, please reach out to us so that we can review your case.

2. Around the 5th of the following month, after analyzing your actual costs for the billing period:

   • If your Pre-funding invoice amount was lower than the actual costs incurred, we will issue a Reconciliation invoice for you to pay the difference; you will have 14 days to make payment.
   • If your Pre-funding invoice amount was higher than the actual costs incurred, we will issue a Reconciliation Credit to be applied to your next invoice.
   • If your Pre-funding invoice amount exactly matches the expenses incurred during that billing period, we will issue a 0 total reconciliation invoice, and no further action is required on your end.

NOTE: You can reach out to our team via email at help@remote.com or directly on the Remote platform via the Support chat widget.