My Payroll Pre-funding invoice is incorrect, can I dispute this?

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The Payroll Pre-funding invoice is sent to customers on the 10th of every month and is based on the data available at the time and not on the actual costs incurred in the month. If you think there are aspects of this invoice you'd like to dispute, please reach out to us to so that we can review your case. Issues that are the result of estimates will be corrected in the Reconciliation invoice. Other issues will be resolved on a case-by-case basis. At the end of the month, any credits and all actual costs will be on the Reconciliation invoice. 

NOTE: You can reach out to our team via email at or directly on the Remote platform via the Support chat widget.

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