What do the different invoice statuses mean?

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At Remote, we bill our customers for contractors’ invoices and employees’ payroll (EOR). From the moment the invoice is created on the platform to the moment payment has been received by Remote, the invoice will go through several status changes.

See also: What is the invoicing process at Remote?

Outstanding Payment Statuses

  • blocked - If Remote hasn’t completed the Know Your Business (KYB) check for your company or your company profile has been archived.

  • collecting - This applies to the direct debit and credit/debit cards payment method. When you make payment for your invoice via any of these methods, we begin payment processing and the collection of funds from your account.

  • completed - This status could apply to either contractors’ invoices or the invoices for our Employer of Record (EOR) service. For contractors’ invoices, this means we have received payment from the customer and we have paid out the funds to the respective contractor(s). For our EOR service, it means we have received the payment for the employees’ payroll.

  • credited - This means we have credited the outstanding payment back to the customer as a credit note. The credit note technically cancels out the invoice it’s related to.

  • deleted - Payment has been deleted.

  • paid in - We have received payment from the customer for this payment.

  • payment due - This is applicable when an invoice has passed its due date. At this point, Remote is waiting to receive payment for this invoice.

  • payment scheduled - When a customer has ACH/SEPA direct debit as their default payment method, we automatically enroll them in automated payments. This status shows that Remote will attempt to automatically collect the invoice amount when due.
    See also: How do automated invoice payments work? 

  • processing - The payment is currently being processed by the payments system.


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