Why am I unable to add a new hire?

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Once a Customer has completed onboarding, they should be able to add employees or contractors from the Team or Onboarding tab on Remote. If you find that you’re unable to add a new hire, this means your company account is under review and may require a reserve payment.

See also: What does it mean if my company account is being reviewed?

During this time, you will still be able to log into your Remote account, but you will not be able to invite new employees to begin onboarding until we have completed our review.

If have already made payment for your reserve invoice and you're still unable to invite employees to your Remote account, your payment could be processing. Once your reserve payment has been processed, you will be able to send out invites to the employees.
See also: Sending out invites to employees

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