What happens if a Customer doesn’t pay their Payroll Pre-funding invoice before the payroll run?

In such a case, we will still ensure we pay the employee, but it is important the Payroll Pre-funding invoice is paid on time so we can maintain operational efficiency. In the event the customer insists on not paying the Payroll Pre-funding invoice because of discrepancies, we will still require payment for the invoice. We will make the adjustments (if any) in the Reconciliation invoice.

See also: What is the invoicing process at Remote?