I followed all the setup instructions but my new hire isn't syncing to Remote. What should I do?

There are a few common mistakes that can be easily overlooked during setup, so let's troubleshoot those first.

1. Double check that the employee or contractor's email address isn't already associated with an existing user in Remote, such as an admin or manager. You must use a unique email address for new hire syncing. For employees that are also admin or manager users in Remote, use their work email address in the Work Email field in BambooHR and their personal email address in the Home Email field.

2. Ensure that you've selected the correct Pay Group. From the new hire’s Job tab in BambooHR, set the Pay Group field by selecting Remote. Please be aware if you don't see Remote among the options shown, you'll need to add it within the Settings > Employee Fields section within BambooHR.

3. On the new hire's Job tab in BambooHR, check that you've set the correct Employment Status. Choose either Full-Time or Part-Time if you wish to create an Employee on Remote. Choose Contractor if you wish to create a Contractor on Remote. Please be aware if you don't see Full-Time, Part-Time, and Contractor among the options shown, you'll need to add them within the Settings > Employee Fields section within BambooHR. Note, these options must be spelled exactly as shown above, meaning if you see "Full Time" rather than "Full-Time" in your drop down, then you still need to add "Full-Time" to your BambooHR settings and select it on the new hire's Job tab in order for the integration to work properly.

4. Check that the employee's start date has been set to the future in BambooHR. Any start dates set to a past date will not sync for either employees or contractors.

If you've confirmed all of the above is correct and the problem still persists, please reach out to our support team at help@remote.com.