Why am I seeing a different account number during my ACH direct debit setup?

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When setting up ACH direct debit, you will always be asked to verify your bank account. In doing so, you may come across a different account number on the Verify your bank account page. If this is the case, it is possible that what is being displayed is your Virtual Account Number (VAN). To confirm if this, please reach out to us. We will conduct an internal check to crosscheck the VAN and confirm if you can complete the setup.

NOTE: You can reach out to our team via email at help@remote.com or directly on the Remote platform via the web widget on the bottom left corner.

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