When setting up ACH direct debit, you will always be asked to verify your bank account. In doing so, you may come across a different account number on the
Verify your bankaccount page. If this is the case, it is possible that what is being displayed is your Virtual Account Number (VAN). To confirm if this, please reach out to firstname.lastname@example.org. We will conduct an internal check to crosscheck the VAN and confirm if you can complete the setup.