Using Remote (Customers)

About Remote

• How do I contact Remote for support?
• Does Remote have a list of partners who offer discounts?
• What does an employer of record (EOR) do?
• Remote's Glossary
• Does Remote offer internship opportunites?
• What is the answer to the ultimate question of life, the universe, and everything?

Security & Compliance

• General
• Security Certifications
• Single Sign-On (SSO)
• Data Governance
• Compliance
• Access Control Management
• Software Development
• Network Security
• Physical Security

Co-Employment Risk

• What is Co-Employment Risk?
• Why is Co-Employment Risk inherent to Remote’s business?
• Why is Co-Employment Risk problematic?
• How to mitigate Co-Employment Risk?
• How can Customers direct the work of employees under our EOR model without increasing co-employment risk?

Legal Contracts

• What contracts do I have to sign?
• Types of employment contracts
• Do you support part-time employment?
• How does Remote handle non-disclosure agreements (NDAs) and intellectual property (IP)?
• Can an employee sign an NDA directly with the company?

• Terms of Service

Customer Onboarding

• Why am I getting requests from Remote asking me to provide more company information and documents when I’ve activated my account already?
• Why can’t I access all Remote platform features?
• How do I sign up for a Remote account?
• How do I finish setting up my account?
• Will I be able to send out contracts to employees as soon as my company account set up is complete?
• Why am I being asked to provide a VAT number?

Customer Lifecycle

• General
• Company Users
• Pricing Plans
• Employee Onboarding
• Compensation Benchmarking
• Managing Time off
• Incentives / Expenses
• Managing Notifications
• Offboarding

Country Specific Policies

• Right to Disconnect Policy - Ontario