User

Jing Wen Ng

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Total activity 13
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Activity overview

Latest activity by Jing Wen Ng

  • Jing Wen Ng created an article,

    What is email one-time password (OTP) and when is it required?

    When you log in to Remote using your email and password, you’ll be asked to enter a 6-digit code sent to your email inbox. This code is called an email one-time password (OTP). It helps keep your a...

    • Jing Wen Ng
    • Updated
    • 0 followers
    • 0 comments
    • 4 votes
  • Jing Wen Ng created an article,

    SSO Domain Validation

    To ensure a secure and trusted SSO (Single Sign-On) setup, domain verification is now a required step before activating SSO on Remote. This process confirms that your company owns the domain being ...

    • Jing Wen Ng
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote
  • Jing Wen Ng created an article,

    How to Use the Account Switcher on Remote

    The Account Switcher feature allows you to switch between multiple Remote accounts in the same browser easily. Whether you're managing employee or company admins, this guide will help you understan...

    • Jing Wen Ng
    • Updated
    • 4 followers
    • 0 comments
    • 1 vote
  • Jing Wen Ng created an article,

    Introducing Remote's Support Monitor

    The Support Monitor feature helps company admins oversee support tickets raised by their team members within the Remote platform. This feature provides visibility into support issues, ensuring an e...

    • Jing Wen Ng
    • Updated
    • 2 followers
    • 0 comments
    • -3 votes
  • Jing Wen Ng created an article,

    Is there a limit on the number of employer profiles a single account can have?

    No. We do not impose a limit on the number of employer profiles that can be created. 

    • Jing Wen Ng
    • 1 follower
    • 0 comments
    • 0 votes
  • Jing Wen Ng created an article,

    Can each employer profile have a different notification email?

    No. Currently, all notifications for the multiple employer profiles linked to the same account will go to the same login email. If you change your email, it will change the notification email for b...

    • Jing Wen Ng
    • 1 follower
    • 0 comments
    • -1 votes
  • Jing Wen Ng created an article,

    If both employer profiles have SSO enabled, what happens when I sign in and switch profiles?

    Currently, we do not support multiple companies claiming the same domain. In this scenario you would only be able to sign-in via SSO to the company with the matching SSO domain. If you sign in via ...

    • Jing Wen Ng
    • 1 follower
    • 0 comments
    • 0 votes
  • Jing Wen Ng created an article,

    If one of my employer profiles has SSO enabled, what happens when I sign in and switch profiles?

    If you sign in via email and password We will direct you to the employer profile that is not protected by SSO When switching to the other employer profile which is protected by SSO, you will need ...

    • Jing Wen Ng
    • Updated
    • 1 follower
    • 0 comments
    • -2 votes
  • Jing Wen Ng created an article,

    If both employer profiles do not have SSO enabled, what happens when I sign in and switch profiles?

    If both employer profiles do not have SSO enabled, the only available method of sign-in is via email and password. When you sign in via email and password, we will route you to your last seen emplo...

    • Jing Wen Ng
    • 1 follower
    • 0 comments
    • 0 votes
  • Jing Wen Ng created an article,

    Can a Customer have multiple employer profiles within the same company?

    Yes, it is possible for a company admin to have multiple employer profiles within the same company. Each employer profile within the same company will show up as different profiles in the profile s...

    • Jing Wen Ng
    • 1 follower
    • 0 comments
    • 0 votes