Whether you have questions, run into technical issues, or need help with using any of our features, our Customer Care team is here to guide you. You can get in touch with us through any of the following channels:
Live Messaging Support
We have a help widget that you can access from your Remote dashboard. The widget is available 24/7, and you can use it to submit a support request, chat with our team, or browse through our Help Center articles.
To access the Help widget, log in to your Remote account and click on the Help icon at the bottom right of the page. A chat box will appear, and you can submit your inquiry there.
If you are logged into your account, a history of your conversations will be stored in the help widget, so you can check your past inquiries. This means you can close the widget and when you come back, pick up from where you left off. Currently, the help widget is not available on our mobile app, but it will be in the future.
You can reach out to us via firstname.lastname@example.org. This is a direct line to our Customer Care team and we strive to respond to all inquiries within 24 hours.
When emailing our Customer Care team, please include as much detail as possible about the issue you are facing or the question you have. This will help our team to quickly understand and solve the problem.
Depending on what you need help with, our Customer Care team may need to get feedback from one of our specialist teams to get you an answer.
You may reach also out through our Web Form on any page of our Help Center. Expect a response from our team via email. Depending on what you need help with, our Customer Care team may need to get feedback from one of our specialist teams to get you an answer.