The safety and security of our customers and all users is our top priority.
We’ve compiled the following guidelines to help you recognize and avoid potential scams or phishing attempts. Please keep these in mind, and contact us if you suspect you may be targeted.
Communication safety
At Remote, while we can use email as a form of communication with our users we also offer support via live chat, which can easily be accessed through your Remote account.
See also: How do I contact Remote for support?
At times, we may reach out to you by phone, typically regarding unpaid invoices being handled by our Collections team.
Domain safety
Remote can contact you using different emails with different domains but these will always be Remote-related.
Support & General:
- help@remote.com
- help@remote-comms.com
Collections / Payments
- collections@payments.remote.com
- paymentservice@remote.com
Marketing / Updates
- comms@updates-remote.com
- no-reply@email-remote.com
Notifications (OTP)
- no-reply@otp.remote.com
Talent
- no-reply@talent.remote.com
These domains are used for daily support communications, transactional emails about service changes and updates, as well as marketing content. You can unsubscribe from any non-transactional content if you wish.
What to do if you receive a suspicious email
If you ever feel unsure about the legitimacy of an email or phone call, please contact Remote - it is always better to double-check. Please do not reply to the message, click on any links, or download any attachments. Instead, report the communication to our team immediately by contacting us. We take the security of our community seriously and will promptly investigate any potential threats you bring to our attention.
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