Remote's Guidelines for Safe Communication and Avoiding Scams

Article author
Nneka
  • Updated

The safety and security of our customers and all users is our top priority.

We’ve compiled the following guidelines to help you recognize and avoid potential scams or phishing attempts. Please keep these in mind, and contact us if you suspect you may be targeted.

  • At Remote, we primarily use email as our main channel of communication with our users. Additionally, we offer support via live chat, which can easily be accessed through your Remote account.
    See also: How do I contact Remote for support?
  • At times, we may reach out to you by phone, typically regarding unpaid invoices being handled by our Collections team. It's important to note that we will never request any information associated with your bank account or cards under any circumstance.
  • Remote uses two different domains to get in touch with you: @remote.com (e.g., help@remote.com, paymentservice@remote.com) and @remote-comms.com (e.g., help@remote-comms.com)
    • These domains are used for daily support communications, transactional emails about service changes and updates, as well as marketing content. You can unsubscribe from any non-transactional content if you wish.
Remote will never request your personal information, usernames, passwords, or bank details, or payment information through email or phone calls.

If you receive an email or call that you suspect is a scam or if you're unsure of its legitimacy, do not respond. Instead, contact us right away.

NOTE: You can reach out to our team via email at help@remote.com or directly on the Remote platform via the Support chat widget.

Was this article helpful?

26 out of 26 found this helpful

Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.