Remote's account mimicking feature allows Remote support teams to temporarily view your account as if they were logged in as you. This helps them troubleshoot, investigate issues, and provide tailored support based on your support request. All actions taken during a mimicking session remain secure, transparent, and fully traceable.
What can Remote support teams do while mimicking my account?
Remote support teams cannot make any changes to your profile or data while mimicking your account. They can only login into your account as a viewer to better understand the challenges you might face and guide you effectively. Once your issue is resolved, the mimicking session will end.
Does this give Remote support teams access to more of my information?
No, Remote support does not gain access to any additional information about you. They already have limited access to your account details from an administrative perspective to provide support. The mimicking feature simply allows them to observe your account from your perspective, which helps them provide more accurate support—for example, by sharing step-by-step instructions or screenshots that align with what you see.
How can I enable the account mimicking feature?
Please refer to: How to turn on the account mimic feature.
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