Remote Payroll Service Level Agreement (SLA): Where to Contact for Help with Daily Tasks, Roles & Responsibilities

Article author
Mika
  • Updated

We understand that you may have questions or need assistance with various aspects of your work. This article provides information on where to contact for help with different types of tasks and queries.

Whether you need payroll support, have general questions about Remote, or want to understand our service level agreements, we've got you covered.

For any Remote Payroll support questions

Please email our Payroll Solutions Team at  gp-help@remote.com. Our Payroll Client Services team will get back to you via email! 

For any other generic Remote questions

Please reach out to us at help@remote.com.

For any adjustments to the current payroll run

Please use the Comments section in the Payroll page n the product. You can read the detailed steps in "How to approve payroll"

Service Level Agreement

Please click here and review our Service Level Agreement

    • This Service Level Agreement (SLA) between Remote and Customer outlines expectations and responsibilities to foster a transparent, trust-based relationship. It establishes clear standards to ensure reliable and efficient payroll services. (This SLA does not cover the provision of our services in the US)

 

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