Most of the information you need can be found in our Help Center. The Help Center contains a wealth of resources and guides to assist you with various topics.
Some information in the Help Center is accessible without signing in. This means that you can browse through articles and guides to gather information and get a better understanding of our platform even before creating an account. However, there may be certain sections or articles that require you to log in. This is to ensure that sensitive or personal information is protected and only accessible to authorized users.
By logging in, you can access more in-depth content, and personalized recommendations. Whether you are a first-time user or a long-time customer, we encourage you to explore our Help Center for any information you may need. It is designed to provide you with comprehensive and reliable resources to enhance your experience with our platform. If you have any further questions or need assistance, our support team is always available to help you.
How do I log in to Remote's Help Center?
- Go to https://support.remote.com/hc/en-us
- Click on Log-In on the upper right-hand side.
- Our authentication will then route you to log in to your Remote account if you have not done so yet.
I am having trouble signing in to Remote’s Help Center but I can sign in to Remote. What could be causing this?
If you're experiencing difficulties signing into Remote's Help Center despite being able to access the main Remote platform, it's likely due to your company's implementation of Single Sign-On (SSO) authentication. SSO allows you to use your company credentials to access various services, including Remote. However, for this authentication to extend to Remote's Help Center, which operates on a different platform (Zendesk), your company's domain needs to be verified.
Your IT team can help with this by following the steps here: SSO Domain Validation
If you have done the steps above and are still having trouble signing in to our Help Center using your Remote account, please contact us.
Comments
0 comments
Article is closed for comments.