[Employee] How do I change my email or password on Remote?

This article explains how to change your account email or password from your Remote dashboard, and how to reset a forgotten password.

This article will cover the following:

• How do I change my account email?
• How do I change my password?
• How do I reset a forgotten password?
• Frequently Asked Questions

1. Sign in to your Remote account.
2. Select your profile icon at the top right of the page and go to Account settings.
3. In the Account Details section, click Edit.
   
4. Enter the new email address you want to use.
5. Enter your 2FA code for this action and click continue.
6. Click Save.
7. Open the confirmation email from Remote and click the Confirm Email link to complete the change.

Your email change is not complete until you click the Confirm Email link. If you skip this step, your account will continue using your old email address.

1. Sign in to your Remote account.
2. Select your profile icon at the top right of the page and go to Account settings.
3. In the Account Details section, click Edit.
4. Enter your current password.
5. Enter your new password.
6. Confirm your new password.
7. Click Save new password.

If you cannot sign in because you forgot your password, you can reset it from the login page.

1. Go to the Remote login page.
2. Click Forgot password?
3. Enter the email address associated with your Remote account.
4. Check your inbox for a password reset email from Remote. Click the reset link in that email to set a new password.

If you do not see the password reset email in your inbox, check your junk or spam folder. The email is sent from Remote and may take a few minutes to arrive.

What if I never receive the password reset email?

• Check your junk or spam folder.
• Make sure you entered the correct email address (the one associated with your Remote account).
• Wait a few minutes and try again.
• If the email still does not arrive, contact Remote support through live messaging.

What if I cannot access the email associated with my account?

If you no longer have access to your account email, contact Remote support through live messaging for assistance with updating your account.

What if the password reset link has expired?

Password reset links expire after a set period of time. If your link has expired, go back to the login page, click Forgot password?, and request a new reset link.

See also

• How do I set up two-factor authentication (2FA) on my Remote account?
• How to reset your two-factor authentication (2FA)