How do I connect Slack to Remote Agent?

Connect Slack to Remote Agent to search public channels, read messages and threads, and send messages on your behalf.

This article explains how to connect Slack, manage its permissions, and disconnect it.

Once connected, Remote Agent can use the following tools:

For example, you can ask Remote Agent to:

• "Summarize what was discussed in #people-ops this week."
• "Find the latest thread about onboarding."
• "Post this summary to #team-leads."

Note: Remote Agent acts on your behalf. Messages are sent under your Slack name, and you must turn on the relevant tool before Remote Agent can create, schedule, or send messages.

The connector can read and search content in public channels only. It can't access private channels, direct messages, or group messages.

It can also view your Slack account information and, when the relevant tool is on, send messages on your behalf. Your existing Slack permissions continue to apply.

You can connect Slack if your Slack workspace allows you to add apps. If your workspace requires approval, you may need to ask your Slack App Manager or IT administrator to approve the connector first.

Each person connects their own Slack account. Your connection is personal and isn't shared with your company.

1. Open Remote Agent and select Connectors.
2. Select Slack, then select Connect.
3. Sign in to Slack and choose your workspace, if prompted.
4. Review the requested permissions and select Allow.
5. Return to Remote and confirm that Slack shows as Connected.

Slack is now available across your Remote Agent chats and supported Remote apps.

You can control which actions Remote Agent can perform in Slack:

1. Open Remote Agent, select Connectors, then select Slack.
2. Under Tools, find the tool you want to manage.
3. Use the toggle in the On column to turn the tool on or off.

Read and search tools are on by default. Tools that create, schedule, or send messages are off by default. You can change these settings at any time.

To temporarily pause the connector:

1. Open Remote Agent, select Connectors, then select Slack.
2. Turn off the Enabled toggle at the top of the page.

Slack stays connected but isn't available to Remote Agent until you turn the toggle back on.

To disconnect Slack completely:

1. Open Remote Agent, select Connectors, then select Slack.
2. Select Disconnect.

The status changes to Not connected, and Remote can no longer access Slack through that connection. You can reconnect at any time.

These are separate features. You can use either or both.

For more information, see How do I enable the Slack integration?

• How do I add connectors to Remote Agent?
• What is the Remote Agent and how do I access it?

If you have questions about the Slack connector, contact us through live messaging.