KYB review: Why your company account is under review and what it means for payments

When you invite the first employee or contractor to onboard, your company automatically enters a Know Your Business (KYB) review. This is part of our compliance process and must be completed before payments can be made to your team members. While your account is being reviewed, you can still log in and add employee or contractor details to the platform. However, onboarding cannot be completed and payments cannot be made until the KYB process is finished and approved. In some instances, certain features on the Remote Platform are only available once we’ve completed the KYB checks.

See also: How to add a new EOR employee

To conduct these reviews, we use the information you provided during account setup, a range of trusted third-party data sources, and our own internal logic. In some cases, we may request additional documentation to verify your business. These checks are designed to meet financial and legal compliance standards and are typically completed within 24 hours of receiving all required information.

At the end of the review, we may determine that your account is required to make a reserve payment, which applies only to Employer of Record (EoR) employees. If a reserve is required, our team will notify you directly. This has no impact on managing contractors or direct employees, but please note that no payments can be made to any worker, employee or contractor, until KYB is complete.

See also: Reserve payments for EOR

To avoid delays, ensure that any requested documents are submitted promptly and match the information on your account.