Having trouble with identity verification?

Start with: Identity verification checklist

In most cases, issues with verification are due to:

• Bad photograph quality
• ID photograph too different from live photograph
• ID document has expired
• ID document is damaged

Still have questions? Reach out via live messaging for help with your specific situation. If you cannot sign in to your account, submit a support request form instead and enter the email address registered to your Remote account. Our Customer Care team will reply by email.