Having trouble with identity verification?

Start with: Identity verification checklist

In most cases, issues with verification are due to:

• Bad photograph quality
• ID photograph is hard to compare to the live photograph because your facial features have changed significantly 
• The ID document has expired
• The ID document is damaged

Please Note: If your verification fails, you'll be asked to reach out to help@remote.com. Please ensure you do this and we'll review the information and contact you directly within 48 hours.