Identity verification checklist

To help go through the verification process successfully, we have put together this guide.

This article will cover:

• Verification checklist
• Supported web browsers
• Suggest devices
• Camera and microphone browser permissions

Verification Requirements

ID Capture

• Please use a physical copy of your government-issued ID, as electronic versions cannot be accepted.
• Ensure personal data entered on the Remote platform (Full Legal Name & Date of Birth) matches the data on your government ID card.
• Ensure that the ID used for verification is valid (not expired or physically damaged in any way).
• Make sure the camera lens is uncovered or not covered in fingerprints and is clean.

Liveness Check

• Make sure the photo taken is sharp and readable. We’ll provide the on-screen frame to hold the document in - just be steady for a few seconds while it’s being recorded. If in doubt, please re-take the photo.
• Make sure the room you’re sitting in is well-lit, and the light is not too bright or coming from behind your back. Bad photographs (blurry, noisy, over or underexposed) may lead to failing the verification process.
• Please make sure to remove any headphones, glasses, or headgear, this helps us verify your identity more efficiently.
• Please go through the verification process on your own. Any person walking in/out of the frame while you’re doing the verification might lead to a failed verification.

Document Check (if required)

• Provide the exact documents requested in the document section. This should be a valid bank statement that includes your full name and complete address, and is no more than 3 months old.

If you are still having issues, please reach out to help@remote.com for assistance.

Supported web browsers

Chrome, Firefox Brave, Safari, Internet Explorer 11+, Edge

Suggested devices

You can use any device with a supported web browser that has a camera and a built-in microphone. You can use your mobile device as well.

Camera and Microphone Browser Permissions

• If your browser has restrictive default camera/microphone permissions or you have blocked access to your on-device camera/microphone and/or have blocked all video autoplay, you may have trouble going through the verification process.
• If you are seeing a black screen when trying to use your camera, then double-check your camera permissions and auto-play permissions in your settings.
• Browser Camera and Auto play settings should be: “Ask when a site wants to ...” rather than “Blocked”.
• Cross-check to make sure our website is not on your “Block” list.