Identity verification checklist

Alex

To help go through the verification process successfully, we have put together this guide.

This article will cover:

Chrome, Firefox Brave, Safari, Internet Explorer 11+, Edge

You can use any device with a supported web browser that has a camera and a built-in microphone. You can use your mobile device as well.

If your browser has restrictive default camera/microphone permissions or you have blocked access to your on-device camera/microphone and/or have blocked all video autoplay, you may have trouble going through the verification process.
If you are seeing a black screen when trying to use your camera, then double-check your camera permissions and auto-play permissions in your settings.
Browser Camera and Auto play settings should be: "Ask when a site wants to ..." rather than "Blocked".
Cross-check to make sure our website is not on your "Block" list.

Make sure the camera lens is uncovered or not covered in fingerprints and is clean.
Make sure the room you're sitting in is well-lit, and the light is not too bright or coming from behind your back. This way, your camera will have enough light for a clear and sharp photograph. Bad photographs (blurry, noisy, over or underexposed) may lead to failing the verification process.
Remove headphones, glasses, or any head gear that will make a comparison between your ID photo and a live one more difficult.
Please go through the verification process on your own. Any person walking in/out of the frame while you're doing the verification might lead to a failed verification.
Make sure the photo taken is sharp and readable. We'll provide the on-screen frame to hold the document in - just be steady for a few seconds while it's being recorded. If in doubt, please re-take the photo.
Check that the ID used for verification is valid (not expired or physically damaged in any way).

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