How We Apply Credits

Credit notes or Reconciliation Credits are applied in different ways depending on your payment method. Credits can only be applied to invoices that are:

• Issued to and from the same legal entity, and in the same currency as the credit note
• If the credit can't be applied, please reach out to request a refund

If you're paying your next invoice by automated or manual direct debit (ACH, SEPA, BACS) and credit/debit card

No action is required from you. We'll automatically apply the credit on a future invoice.

If you're paying your next invoice by bank transfer

1. Go to Remote invoices on the platform to check the credit you have available
2. Subtract your available credit amount from your outstanding amount and pay the remaining balance
   • Example: If your invoice is €10,000 and you have a €2,000 credit note, just transfer €8,000
3. If the credit fully covers your invoice: Please email us to confirm that you will not be making a payment. This way, we can mark the invoice as paid with the credit.

Product specificity

Credits are not automatically applied to the following invoice types:

• COR and EOR Reserve invoices
• COR Prepaid Funds invoices
• PEO Payroll invoices

When one of these invoice types is involved, credits will remain on your account and will be automatically applied to the next eligible invoice type once it is issued.

Payment reference reminder for bank transfers

When making your bank transfer, please include the following details so we can match your payment correctly:

• Customer name
• Invoice number
• Credit note number