Invoice Paid but Still Showing as Due

Why does my invoice still show as unpaid after I’ve paid it?

If you’ve already made a payment and your invoice still appears as due in Remote, this is usually because the funds are still being processed by the banking system.

For bank transfer payments (such as ACH, SEPA, BACS, or wire transfers), payments are marked as paid within 1 business day after the funds are received in Remote’s bank account. Until the funds are fully received and applied, the invoice may continue to show as unpaid in your dashboard.

How payments are applied

Payments are applied automatically when:

• The payment amount matches the invoice amount exactly, and
• The invoice number is included as the payment reference

When these details match, the invoice will usually be updated automatically within less then 1 business day after the funds are received.

If the payment amount does not match the invoice amount, or the invoice number is missing or incorrect, the payment may require manual review. In these cases, the invoice may take slightly longer to update, but the same 1 business day processing timeframe after funds are received still applies.

I paid before the due date — will I be charged a late fee?

No.

As long as the payment is received in our bank before on on due date, no late fees will be applied, even if the invoice status updates after the due date.

My bank shows the payment as completed or pending

A payment showing as initiated, pending, or completed in your bank does not always mean the funds have already reached Remote. Bank transfers can take additional time to clear between banks.

Once the funds are received, the invoice status will update automatically (or after review, if needed) within 1 business day.

Do I need to send proof of payment?

No action is needed.

Proof of payment (such as bank screenshots or confirmations) is not required for standard processing and does not speed up the update. Payments are applied based on the receipt of funds.

When should I contact support?

Please reach out to us if:

• The invoice still shows as unpaid more than 1 business day after the funds have been received, or
• Your bank confirms the payment was returned or failed

How do I automate payments?

See our article on Supported Direct Debit Options