How come the expense I submitted before the payroll cutoff was not paid out this month?

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This has probably happened because your expense was not approved before the payroll cutoff of the 11th of the month, 11:59PM UTC. 

Note: Exceptions to the standard payroll cutoff dates include Bulgaria and Germany, as well as other countries with semi-monthly payroll schedules. In Bulgaria, the cutoff is on the last day of the month. The cutoff date for Germany changes each month.

If this is not the case, please reach out to us at so we can investigate what happened.

NOTE: You can reach out to our team via email at or directly on the Remote platform via the Support chat widget.

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