Managing sign-in emails and users who skip single sign-on

This article is for company admins who manage single sign-on.

Sign-in emails

When single sign-on is on, each person signs in with their work email — the one on the email address your company set up for single sign-on.

• When someone leaves: after their last day, if a personal email is on file, they'll get an email inviting them to switch their sign-in back to that personal email.
• Name changes, or your company's email address changes: a person's sign-in email needs to match the address your company set up for single sign-on. Update the email in Remote (or ask Remote to change several at once), and have your IT team send the matching email from your company's login system.

Users who skip single sign-on

• Company admins: you can let a company admin sign in without single sign-on yourself — useful for a backup admin or a shared account not tied to one person.
• Employees and contractors: you can now let these users skip single sign-on yourself. This is useful when a person cannot use your company’s single sign-on (for example, a short-term contractor or a user who needs a different login).

Exempt specific users from SSO enforcement

You can exempt admins, employees, and contractors:

1. Go to Company settings -> Single Sign-on
2. Under users exempt from SSO tab, Click Add new user.
3. Search for and select the users you want to exempt.
4. Confirm your selection.

Exempt users can sign in using their email and password, even when single sign-on (SSO) is enforced.

Remove a user’s SSO exemption

1. Go to Company settings -> Single Sign-on
2. Find the user in the SSO exemption table.
3. Click the 3 dots and Remove exemption.
4. Confirm the removal.

The user will then be required to sign in using SSO.

What these words mean

• Single sign-on (SSO): signing in to Remote using your company's own login, instead of a separate Remote password.
• Admin: a person at your company who manages your Remote account.
• Login system (identity provider): the tool your company uses to manage sign-ins, such as Okta, Google, or Microsoft.