Why do my Time off or Time tracking pages look different?
If your Time off or Time tracking pages look different, your account may have been upgraded to Remote’s Time and Attendance experience. No action is needed on your part, but if you have any questions, our Support team is here to help.
Since September 2026, we’ve been upgrading the Time and Attendance experience for Remote Payroll customers, one country at a time. Before each upgrade, we prepare the account and check leave balances.
The upgrade brings time off and time tracking into one connected experience, so you can manage time-off policies, track working hours, and record overtime.
Time off
- Manage leave in one place: Leave entitlements, company policies, balances, and carryover rules are managed together.
- Your active policies move over: Time-off policies assigned to team members move to the upgraded experience. Policies that aren’t assigned to anyone don’t move over.
Time tracking
- Connected to payroll: Approved working hours and other payroll inputs flow into payroll based on your account’s policies.
- Automated checks: Timesheets can highlight overtime and missed breaks before approval.
- Updated pages: Your Time off and Time tracking pages may look different, and leave types may have different names or be grouped differently.
- Remote manages your policies: Remote manages policy configuration for you. You can review your active policy rules with Remote AI. If you want to add or change a policy, contact us.
- Overtime isn’t paid automatically: Recording overtime doesn’t automatically mean you’ll receive extra pay or time off in lieu (TOIL). Your company’s overtime policy needs to be set up first.
- The upgrade is rolling out by country: If your company has team members in more than one country, they may move to the upgraded experience at different times.
In most cases, no action is needed. We’ll email you when your country’s migration is underway and again once it’s complete, so you know what to expect and when the upgraded experience is ready to use.
Please contact us if you need to make any changes to your setup such as:
- Update an existing time-off policy or add a new one.
- Configure overtime pay or time off in lieu (TOIL).
- Review a leave balance that doesn’t look right.
Contact us through live messaging. If you can’t sign in, submit a support request and enter the email address registered to your Remote account.
Learn more: Time and Attendance experience for Payroll customers
