Managing sign-in emails and users who skip single sign-on
This article is for company admins who manage single sign-on.
When single sign-on is on, each person signs in with their work email — the one on the email address your company set up for single sign-on.
- When someone leaves: after their last day, if a personal email is on file, they'll get an email inviting them to switch their sign-in back to that personal email.
- Name changes, or your company's email address changes: a person's sign-in email needs to match the address your company set up for single sign-on. Update the email in Remote (or ask Remote to change several at once), and have your IT team send the matching email from your company's login system.
- Company admins: you can let a company admin sign in without single sign-on yourself — useful for a backup admin or a shared account not tied to one person.
- Employees and contractors: you can now let these users skip single sign-on yourself. This is useful when a person cannot use your company’s single sign-on (for example, a short-term contractor or a user who needs a different login).
Exempt specific users from SSO enforcement
You can exempt admins, employees, and contractors:
- Go to Company settings -> Single Sign-on
- Under users exempt from SSO tab, Click Add new user.
- Search for and select the users you want to exempt.
- Confirm your selection.
Exempt users can sign in using their email and password, even when single sign-on (SSO) is enforced.
Remove a user’s SSO exemption
- Go to Company settings -> Single Sign-on
- Find the user in the SSO exemption table.
- Click the 3 dots and Remove exemption.
- Confirm the removal.
The user will then be required to sign in using SSO.
- Single sign-on (SSO): signing in to Remote using your company's own login, instead of a separate Remote password.
- Admin: a person at your company who manages your Remote account.
- Login system (identity provider): the tool your company uses to manage sign-ins, such as Okta, Google, or Microsoft.
