How do Remote Agent credits and billing work?

Learn how Remote Agent credits work, when charges apply, and how your company can track usage and control costs.

Starting December 10, 2026, every Remote Agent user, including company admins, employees, and contractors, will receive free monthly credits to build apps, create reports, and complete tasks on Remote.

When you use all your included credits, you can keep working with on-demand usage, which is billed to your company. Company owners and super admins can set monthly spending limits in the Agent usage dashboard.

See also: What can the Remote Agent do, and how do I use it well?

Here's what you need to know:

• Individual allowance: Every user gets their own monthly credit allowance at no extra cost.
• Monthly reset: Credits reset on the first day of each calendar month. Unused credits expire and can't be shared or carried over.
• Credit usage: Simple tasks, like drafting content or building basic apps, tend to use fewer credits. More complex tasks, like analyzing large amounts of data, setting up integrations, or updating apps, may use more.
• On-demand usage: Once your free credits run out, you can keep using Remote Agent. Any extra usage is billed to your company, up to your spending limit.

You can still view existing apps, ask general or account-related questions, and contact a Customer Care representative after reaching your spending limit, without using additional on-demand credits.

Note: Spending limit settings will be available in early December 2026, before billing starts on December 10. Company owners and super admins can use this time to review and set limits.

You can track credits, paid usage, and charges in the Agent usage dashboard.

Go to Company settings → Remote Agent to view:

• Included usage: How much of your included monthly allowance you and your team have used.
• On-demand usage: How much paid usage you've used beyond your allowance.
• Estimated costs: How much your company has spent on on-demand usage so far.

Company owners and super admins can also view usage by team member, department, or time period. They can configure spending limits for one or more team members at once.

Company owners and super admins can increase, reduce, or disable paid usage for each team member in the Agent usage dashboard.

We recommend setting an amount you're comfortable with so your team can continue working without unexpected costs. You can:

• Increase a limit when a team member needs more credits for complex tasks.
• Lower a limit to keep spending within your budget.
• Set a limit to USD 0 to block paid usage for a team member. Please note that this may pause tasks once their included allowance runs out.

When a team member reaches their spending limit, paid tasks will pause until their limit resets or a company owner or super admin increases it. They can still view existing apps, ask general or account-related questions, and contact a Customer Care representative after reaching their spending limit, without using additional on-demand credits.

Note: Changes to spending limits only apply to future usage. Any charges already incurred will still be billed.

Your company receives one invoice for all on-demand Remote Agent usage.

• Minimum invoice amount: USD 20, or the equivalent in your billing currency.
• Balances below USD 20: These carry over to the next month until the minimum invoice amount is reached.
• Invoice date: Once the minimum is reached, an invoice is issued on the first business day of the following month.

Example: Your company spends USD 15 on on-demand usage in December and USD 8 in January. Since the total reaches USD 23, you'll receive an invoice for USD 23 on the first business day of February.

You can keep using Remote Agent through on-demand usage, which is on by default and billed to your company.

If you reach your spending limit, paid tasks will pause until your limit resets or a company owner or super admin increases it. Company owners and super admins can manage limits in the Agent usage dashboard.

Yes. You can view existing apps, ask general or account-related questions, and contact Customer Care. These actions remain available without extra charges, even after you reach your spending limit.

Yes. Company owners and super admins can set a team member's monthly spending limit to USD 0. This prevents additional paid usage, but may pause some tasks once the included allowance runs out. We recommend choosing limits that balance your company's budget with your team's needs.

Spending limit settings will be available in early December 2026, before billing begins on December 10.

Company owners and super admins will be able to manage individual limits in the Agent usage dashboard.

Your included credits reset on the first day of each calendar month. Unused credits expire at the end of the month and can't be carried over or shared with others.

If you have questions about Remote Agent credits or billing, you can speak with a Customer Care representative anytime through live messaging.