How do I pay a reserve invoice?

Pay your reserve invoice

When you are asked to pay a reserve for an employee, you will receive an invoice and payment instructions via email.

You can access the reserve invoice on the Remote platform in either of the following ways

1. From the homepage of the Remote Dashboard, find the reserve payment reminder under Things to do and click on it
2. Alternatively, go to your Remote invoices section and select the reserve invoice you want to pay

Both options will take you to the invoice overview page. From there, click Pay invoice to view the payment methods available to you and complete your payment.

See also: What payment methods are available?

Paying by bank transfer? Upload proof of payment to expedite onboarding

If you pay your reserve invoice by manual bank transfer, you can upload proof of payment so we can verify your transfer while the funds are still being processed. This can help expedite onboarding.

After clicking Pay invoice from the invoice overview page:

1. Choose Bank transfer as your payment method. The bank account details and payment reference needed to complete the transfer will be displayed. These details are also included in the PDF invoice sent to the billing contact email.
2. Upload a text-based PDF of the payment confirmation from your bank. The proof of payment should confirm that the transfer has been completed
3. Click Confirm bank transfer was sent. Your proof of payment will be submitted for verification

View status of your proof of payment

After uploading your proof of payment, you can check its status at any time.

Go back to the reserve invoice by selecting it from the Remote invoices tab or by clicking the reserve payment reminder under Things to do on your Home dashboard.

On the invoice overview page, you’ll see the Expedited onboarding section on the right-hand side. This will show the current status of your proof of payment.

Uploaded file is under review: We’re reviewing your upload. We’ll let you know the next steps soon.

Unable to verify the upload: We could not verify your proof of payment. Review the notes from the reviewer to understand why the upload could not be verified. You can then upload a new proof of payment for review.

Proof of payment is verified: You’ll receive a notification under Things to do on your Home dashboard letting you know that you can invite your employee to the Remote platform. Your billing contacts will also receive an email confirming that the employee can now be invited