Change of bank details on the transaction receipt

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As a Remote customer, you may have recently received an email from us regarding the need to update your payment records. In this article, we will address some common questions that such notifications might raise.

Why are you receiving this email?

Our commitment to delivering seamless services leads us to collaborate with various global payment providers. Occasionally, updates from these providers necessitate adjustments to our payment processes.

What actions do you need to take?

To ensure uninterrupted and accurate payment processing, it is essential that you update your payment records. The email you received contains details about the effective date and the nature of the changes.

How can you verify the authenticity of the email?

Before clicking any links in emails, we recommend hovering your mouse over them to preview the destination URL. Our official communications will always direct you to our official website and Help Center. Additionally, please note that we never request personal details via email. You can always verify the authenticity of the information through your Remote profile. The updated banking details will also be displayed on your transaction receipts and invoices.

If you have any questions, please do not hesitate to contact us via our chat service, email us at, or reach out to your dedicated Customer Success Manager.

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