Who should I contact if I need help as a PEO employee?

If you’re employed through Remote’s PEO model, your employer and Remote share responsibilities through a co-employment relationship. Remote takes care of payroll, taxes, benefits, and compliance. Your day-to-day employer (Remote’s client) manages your workload, time tracking, and general communication.

This article explains who you should contact depending on the type of support you need.

In summary: contact your employer first for most day-to-day cases, reach out to Remote directly for sensitive HR matters, and use Remote AI chat for quick platform assistance.

First stop: Your employer

In most cases, your employer is your first point of contact. They know your day-to-day work best and are responsible for handling questions related to:

• When and how much you get paid
• Paid time off tracking or corrections
• Any deductions or reimbursements on your payslip
• Planning or requesting a leave
• Any questions about your employment
• Issues with your payslip

If you have questions about your pay or payslip, please contact your payroll administrator. If necessary, your employer will contact Remote on your behalf to help resolve your case.

When to contact Remote directly

You can reach out to Remote directly if you need support with sensitive HR topics, including:

• Change of benefit plans due to a Qualified Life Event
• Harassment, discrimination, or workplace misconduct
• Protected leave rights (like medical or parental leave)
• Confidential HR concerns that need third-party support

In these cases, our team will step in to make sure your issue is handled with care, confidentiality, and in line with local labor laws. Check How to contact Remote

You can also get help from Remote AI chat

If you're logged into the Remote platform, you can get quick support using Help Widget through the chat box on your dashboard. This virtual assistant is available 24/7 and can help with common questions, guide you through platform features, and assist with basic troubleshooting. The widget offers three support options:

1. Instant answers from Remote AI for quick guidance on how to use the platform
2. Help Center articles that explain features or processes in more detail

If you're not sure which option to choose, start with Remote AI, it can guide you to the right place based on your question.

How to contact Remote

The best way to contact us is by email at help@remote.com. This goes straight to our Customer Care team and specialists. We aim to respond within 24 hours.

To help us support you faster, please include details such as:

• What the issue is about
• Any dates or documents that might be helpful
• Screenshots or messages that show the problem (if applicable)

Important: Remote will only ever contact you through our official channels like our platform, verified emails, or support team. If something doesn’t seem right, always check with us directly. 

See also: Remote's Guidelines for Safe Communication and Avoiding Scams