Why can’t I see Direct Debit as a payment method?
We offer Direct Debit pay-in options for US Dollars, Euros, and British Pounds.
If your bank account is located outside the United States, you will not be able to setup an ACH Direct Debit. To set up ACH Direct Debit, you can do this from the Payment Methods tab. You will see the option to verify your account using our verification partner, Trustly. This requires you to link your bank account securely using Open Banking to verify that you are the account owner.
See also: Setting up ACH direct debit directly through Trustly
Most major banks are supported. However, if you do not see your bank listed on the verification page, please contact us. We will conduct a manual verification check on your account to allow you to manually set up ACH Direct Debit on your account.
On the Payment Methods tab, you'll see the option to verify your account and add your bank details. We'll send you two micro deposits, which you'll typically receive in 2 - 3 working days. You'll then need to confirm the two amounts on the Remote platform.
If your bank account is located within the SEPA countries and is a Euro-based account, you can set up a SEPA Direct Debit.
See also: Setting up SEPA direct debit
If your bank account is located in the UK, you can set up BACS Direct Debit.
On the Payment Methods tab, you'll see the option to verify your account and add your bank details.
See also: Setting up BACS direct debit
If you do not see the option to set up BACS Direct Debit, please reach out to us. We will conduct a manual verification check on your account first, allowing you to add a direct debit using the micro deposit verification method.
Still have questions? Reach out via live messaging for help with your specific situation. If you cannot sign in to your account, submit a support request form instead and enter the email address registered to your Remote account. Our Customer Care team will reply by email.
