What is the Allianz benefits enrollment process for new joiners?

As a new employee at Remote, you will receive a welcome email from ThanksBen to create your account within the first week of your start date. This marks the beginning of your benefits enrollment journey, ensuring you have access to the comprehensive health insurance plans offered by Allianz.

Please note that it'll take roughly another 4 weeks to receive your Allianz Welcome Email with your policy number enclosed. Although it may take a couple weeks for you to receive policy information, rest reassured that the effective date of your insurance will be the same of the start date, so you are covered from day one.

Below, you can learn about the key steps and important details of this process.

See also: What is ThanksBen?

Enrollment Process

Sign-up email from ThanksBen

The email could end up in your spam, so it's important to check there as well. Once you've been given the opportunity to enroll in the plan, there is a 30-day enrollment window. Once this has passed, you can no longer enroll until the group renews (in May of the following year). This is a requirement to avoid people from subscribing to the coverage only when they plan to use it.

Review your benefit information

Once you have logged-in, head to the benefit section to access information on the specific benefit that is offered to you. You will find an overview section with important information about the benefit, as well as linked policy documents. Make sure you review them to familiarise yourself with the benefit.

Adding dependents

To add a dependant, navigate to the medical insurance benefit, and find the 'Dependants' section. Click 'Add new dependant', fill in the required information, and save changes. Tick the checkbox next to the dependant's name and save changes to include them in your policy. Ensure all information is correct to avoid delays, and add dependants within the 30-day configuration window. Dependants will be covered under your policy number.

Opting-out of the benefit

If you wish to opt-out of a benefit, navigate to the relevant benefit. Click the green 'Opt-out' button and confirm changes. If the button is absent, the opt-out window is likely closed and will reopen during the renewal period.

Sign-up email from Allianz

After enrolling on the ThanksBen platform, it may take several weeks until you receive the welcome email from Allianz. Once the enrollment process between Remote, ThanksBen and Allianz is complete, the employee will receive a confirmation email from Allianz with their Allianz login set up.

Allianz enrollment confirmation

The Allianz enrollment confirmation may not come through for 4-8 weeks. However, employees are entitled to use their health insurance retroactively to their employment start date.

• If you need to contact Allianz directly, please have the group name (Remote), your name and date of birth ready so the Allianz team can assist you. You can contact Allianz through phone or by email at client.services@allianzworldwidecare.com. 
• Once you have received your welcome email from Allianz with your policy number, you can log into the Allianz platform or the MyHealth application to claim for treatments that you have received since your start date.
• On the MyHealth application/portal, you can access and download your insurance certificate and membership card. After logging in, navigate to 'My Policy' and then 'Documents' to download your certificates.

See also: Can an employee add dependents to their Allianz benefits plan?

During onboarding or open enrollment, the first charge for added dependents & BIK taxes (if applicable) will be on your payslip in the 2nd or 3rd month due to 30 day enrolment window & payroll cut-off dates.

Post Enrollment Support 

You can access treatment at any facility even before receiving your Allianz welcome email and policy number. Ensure you keep the invoice for the treatment, as you will be able to upload it to claim reimbursement once you receive your policy number a couple of weeks after your start date.
You can also access ThanksBEN's Support Center if you need assistance with your enrolment status.