How to Use the Account Switcher on Remote

The Account Switcher feature allows you to switch between multiple Remote accounts in the same browser easily. Whether you're managing employee or company admins, this guide will help you understand how to set up and use the account switcher efficiently.

Here's what you can do with the Account Switcher

1. Switch between different accounts that use separate email addresses.
2. Manage employee, contractor and/ or employer accounts seamlessly.
3. Add multiple accounts within the same browser session.

How to Add an Account to the Switcher

Follow these steps to add another account:

1. Log in to your Remote account.

2. Go to Account Settings or click the Manage account section

3. Click “Add Account.”

4. Enter the login credentials for the account you’d like to add (email + password or Single Sign-On). Note: If Two-Factor Authentication (2FA) is enabled, you’ll need to enter the 2FA code.

5. Once validated, the account will be added to your browser session.

How to Switch Between Accounts

1. Open the Account Menu
2. Click the account you want to switch to.
   • If the account is authenticated, you’ll switch directly. Otherwise, you will need to re-authenticate.

Visit adding admins to your Remote account to learn more on how to add admins to your customer account.

FAQs

1. Do I need to authenticate when switching accounts?

You only need to authenticate if the account hasn't been logged into during the current session. Once authenticated, you can switch between accounts seamlessly without re-entering credentials.

2. Can I add accounts across multiple browsers?

Accounts are browser-specific. If you add an account in one browser (e.g., Chrome), it won't appear in another (e.g., Firefox) unless you re-add it. The same applies to the mobile app.

3. What happens if I clear my browser cookies?

Clearing cookies will remove any previously added accounts. You’ll need to re-add the accounts to use the switcher again.

4. How many accounts I can add?

You can add as many accounts as you need. However, each account must be added one at a time, and you will need to verify ownership (login credentials) for each account.

5. How does the account switcher work across multiple tabs or browsers?

If you have multiple Remote accounts added to the same browser, you can switch between them across different tabs. However, you cannot have separate accounts open in different tabs simultaneously—switching in one tab will apply to all other open tabs. Accounts are not shared between different browsers.

6. How long do accounts remain in the switcher?

Accounts remain in the switcher for one year from the date they were added. After that, you’ll need to re-add them for continued use.

7. Can I remove an account from the switcher?

Yes. Go to Manage Account, find the account you want to remove, and click Remove. Confirm the action, and the account will be deleted from the switcher.

8. Can I add back an account that I removed previously?

Yes, you can. Simply follow the steps to add the account again.

9. Can I sign out from individual accounts or all accounts at once?

At the moment, you can only sign out from all accounts simultaneously, not individual ones.

10. How does this impact Strong Customer Authentication (SCA) accounts?

If you add an account that requires SCA, you'll still need to enter your 2FA code when switching between accounts. After five failed attempts to authenticate, the account will be locked, and you'll need to re-authenticate if inactive for more than 5 minutes.