Remote status updates: How we're doing

If you ever wonder whether Remote is experiencing downtime, undergoing maintenance, or want to see how our services are performing, the best place to check is our status page.

The status page is your single source of truth for real-time updates and service history.

What you can find on the status page

• Current platform status – shows if Remote services are operating normally or if there are issues.

• Scheduled maintenance – details of upcoming planned downtime so you can prepare in advance.

• Active incidents – real-time updates if something isn’t working as expected.

• History of past events – a record of previous maintenance and incidents.

• Service metrics – insights into how we’re performing, including:

  • Customer satisfaction (CSAT) scores

  • Average time to onboard new team members

  • Chat first-response times

  • Time to process employment agreement changes

What downtime or platform incidents mean for you

• You may not be able to log in, update information, or complete tasks in Remote during a maintenance window or incident.

• Your payroll, employment, and other data are never lost or changed by downtime. You just won’t be able to view or update it until the platform is available again.

• Chat support may also be unavailable during downtime.

• No action is needed from you. Once services are restored, you can continue using Remote as usual.

Scheduled downtime maintenance

To improve the performance, security, and reliability of Remote, we will occasionally have scheduled maintenances.

During this time, Remote will be unavailable. The impacted services can be:

• employ.remote.com
• remote.com/jobs
• Remote Embedded (APIs)
• Remote mobile app
• Remote support widget (chatbot)
• The website remote.com will be affected only on certain pages.

Frequently asked questions

How long will Remote be unavailable?

This will depend on the type of service required. Some maintenance can be only a few minutes but other might require multiple hours. Always check our Remote status page.

Will I need to take any action after the maintenance?

No. Once the maintenance is complete, you can log back in and continue using Remote. If you experience issues, try clearing your browser cookies.

Can I access chat support during the downtime?

No, chat will not be available during maintenance. Please reach out before or after the maintenance window for assistance. If you need urgent support, please see How to contact Remote for support.

Where to get help

If you need support before or after a maintenance window, or during an incident, you can use our Help Center to find answers to common questions.

Depending on the situation, some support channels (such as chat) may not be available. For a full overview of how to reach us and the different support options, see How to contact Remote for support

For the most accurate and up-to-date status information, always check our Remote status page.