How to retry a failed invoice payment

As a customer, if you try to make payment for your invoice and it fails, you're able to re-initiate the payment on the Remote platform. This applies to both employer of record (EOR) invoices as well as contractors' invoices (transfer receipts).

To retry a failed payment:

1. Go to the Billing tab.
2. Click on Filter then adjust the Status to show only Payment failed invoices.
   
   
   
   
3. Click on the invoice with the failed payment. 
4. From the Invoice & Payment page, you'll be able to choose a new payment method and pay your invoice.
   
   
   
   
5. Once you do this, the invoice status will switch to Payment processing till we receive the funds in our account.