How to retry a failed invoice payment

As a customer, if you make payment for your invoice and it fails, you're able to re-initiate the payment as long as it's not for a disputed invoice. 

To re-attempt a failed payment:

1. Go to the Billing tab.
2. Click on Filter then adjust the Status to show only Payment Failed invoices.
   
   
   
   
3. Click on the invoice with the failed payment. 
4. From the Invoice Overview page, you'll be able to choose the same payment method or add a new payment method to pay your invoice.
5. Once you do this, the invoice status will switch to Payment processing till we receive the funds in our account.