As a customer, if you try to make payment for your invoice and it fails, you're able to re-initiate the payment on the Remote platform. This applies to both employer of record (EOR) invoices as well as contractors' invoices (transfer receipts).
To retry a failed payment:
- Go to the
- Click on
Filterthen adjust the Status to show only
- Click on the invoice with the failed payment.
- From the
Invoice & Paymentpage, you'll be able to choose a new payment method and pay your invoice.
- Once you do this, the invoice status will switch to Payment processing till we receive the funds in our account.