As a customer, if you make payment for your invoice and it fails, you're able to re-initiate the payment as long as it's not for a disputed invoice.
To re-attempt a failed payment:
- Go to the Billing tab.
- Click on Filter then adjust the Status to show only Payment Failed invoices.
- Click on the invoice with the failed payment.
- From the Invoice Overview page, you'll be able to choose the same payment method or add a new payment method to pay your invoice.
- Once you do this, the invoice status will switch to Payment processing till we receive the funds in our account.
Comments
0 comments
Article is closed for comments.