How to retry a failed invoice payment

Article author
Nneka
  • Updated

As a customer, if you try to make payment for your invoice and it fails, you're able to re-initiate the payment on the Remote platform. This applies to both employer of record (EOR) invoices as well as contractors' invoices (transfer receipts).

To retry a failed payment:

  1. Go to the Billing tab.
  2. Click on Filter then adjust the Status to show only Payment failed invoices.

    payment_failed.png

  3. Click on the invoice with the failed payment. 
  4. From the Invoice & Payment page, you'll be able to choose a new payment method and pay your invoice.

    retry_failed_payment.gif

  5. Once you do this, the invoice status will switch to Payment processing till we receive the funds in our account. 

    payment_processing.png

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