How to setup Remote Payments?

If your company is based in the European Economic Area or the UK, Remote requires you to setup Remote Payments in order to pay your contractors compliantly. 

See also: What is Remote Payments?  

In this article, we cover the following: 

• Steps to setup Remote Payments
• Setting up 2-Factor Authentication
• What happens to scheduled and existing invoices? 
• What if my contractor uses Stripe Connect as a withdrawal method?

Steps to setup Remote Payments

1. Go to your Remote account to sign up for Remote Payments. Once you login, you will see the notification to set up Remote Payments under the Things to do section. Click on it to get started. You can also go to the Notifications icon on the top right corner of your Remote dashboard and you’ll see a notification that says Set up Remote Payments. Select the notification to get started.
2. You will need to complete a form for our payment provider to verify your business details. Enter your business registration number, and Remote will pre-fill most of the information for you. Please check that it's correct before submitting. Our regulators require this information.
   Note: Head over to this article to get the detailed list of information you'll be asked to provide in order to get started.
    
3. Our payment provider will need to run their checks in the background, this should take up to 24 business hours. 
4. Once set up, you’ll receive another email letting you know that you’re good to go! You’ll be able to set up and use direct debit, card, or bank transfer payment methods on the platform. 
    Note: In certain cases, our payment provider might request additional information from you to ensure successful verification. You’ll receive an email and also see an in-app notification to finish setting up your Remote payments successfully.
5. Your contractors:
   • Once you have successfully signed up to Remote Payments and had your success email, your contractors will also receive an automated email asking them to update their bank details on the platform.
   • They will need to check and verify their bank details are still correct and hit save. Only after they re-save their information, they will be able to continue creating invoices as normal on the platform.
     • Note: Existing invoices if any that were created before setting up Remote Payments, will be processed as normal.
       
       

   Setting up 2-Factor Authentication

   As compliance and security is important to Remote, we must follow strong customer authentication rules in the EEA & UK. This means you and your contractors will need to set up 2-factor authentication (2FA) on your account.

   If you have existing invoices or scheduled invoices set up:

   • If you have an existing invoice already created and awaiting approval, it will go through as normal once you approve it.

   • This change only impacts invoices that have yet to be created, including those triggered by invoice schedules.

   • If you have set up the scheduled invoice feature and generate invoices on your contractors’ behalf, these will remain in place.
   • However, your contractors will get an email asking them to re-attach their confirmed bank account back onto the schedule, so the generation of invoices continues as normal.
   • If your contractors’ do not do this, you will find that the next invoice generated will fail until a confirmed withdrawal method is re-added.

    

   What if my contractor uses Stripe Connect as a withdrawal method?

   If they use Stripe Connect to receive payouts on Remote, this will remain in place and your contractor does not need to do anything. You can continue using this as a withdrawal method. It will also not impact any scheduled or recurring invoices where you use Stripe Connect