How to set up a payment method

On the Remote platform, we have several options you can choose from when making payment for your invoices. We offer bank transfer, direct debit or card payments. For Direct Debit, we currently support the US (ACH), Europe (SEPA) and the UK (BACS).

This article will cover the following: 

• Setting up ACH direct debit through Trustly
• Setting up ACH direct debit manually
• Setting up SEPA direct debit
• Setting up BACS direct debit
• Setting up credit/debit cards

Setting up ACH direct debit directly through Trustly

ACH Direct Debit is a payment method available for USD bank accounts based in the United States. It allows for automatic invoice payments directly from your bank account, ensuring timely processing without manual transfers.

Note: ACH Direct Debit cannot be set up for USD accounts outside of the United States.

To set this up, we use a verification partner that uses Open Banking to help verify and add your account. To set up the direct debit on Remote: 

1. Go to the Company settings and click on Payment methods.
2. Click on Add payment method.
3. Choose the legal entity for this payment method
4. Choose ACH Direct Debit. The click on Start my account verification.
5. You will be prompted to choose your bank from the list and sign into your bank. 
   Note: If you cannot find your bank on the list, the ACH direct debit will have to be set up manually. 
   
   
   
   
6. Choose the bank account you want linked to ACH direct debit and review the details. If the details are correct, click on Confirm & Deposit. We will deposit two small payments into this account.
   
   
   
   
7. It will take about 1-5 days for the deposits to appear on your bank statement. Once you have this information, go to the Payment methods tab to verify your bank account by confirming the deposits.
   
   
   Please note: If you fail to verify your bank account within 10 days of receiving the micro-deposits, the verification window will expire. If this happens, you will need to delete the payment method (even though it is in progress) and start the process again.
   See also: Why am I unable to complete the ACH direct debit setup
8. You will be asked to confirm the deposit amounts.
   
   
   
   
   
9. Once you have confirmed the deposit, you will be asked to authorize Remote to pull the payment from your account when your invoice is due. 
   See also: Does Remote support automated invoice payments?
10. You're all set! 🎉 

Setting up ACH direct debit manually

If your bank is not listed or does not support Open Banking, you can manually verify your account before setting up ACH Direct Debit.

To manually verify your account:

1. Go to the Company settings and click on Payment methods.
2. Click on Add payment method.
3. Choose the legal entity for this payment method.
4. Click on ACH Direct Debit. 
5. If your bank is not listed, you will see an option to enter in your details manually. Click on Manually verify my account.
6. You will be asked to input your bank account information. 
   Note: If you do not see this option, this means we’ll need to verify your Remote account first. Please reach out to help@remote.com for further assistance.
   
   
   
   
7. Once you've filled out your bank account information, click on Confirm & Deposit. We will send two deposits to the bank account you've shared. You need to look out for these amounts on your bank statement and come back to the platform to confirm the amounts you've received. Without this, your setup won't be complete.
8. Once you've seen the deposits in your account, go to the Payment methods tab to Verify payment method.
9. You will be asked to confirm the deposit amounts.
10. Once you have confirmed the deposit, you will be asked to authorize Remote to pull the payment from your account when your invoice is due. 

Setting up SEPA direct debit

Our Customers who have their billing currency set to EUR have the option of setting up SEPA direct debit as an option.

1. Go to the Company settings and click on Payment methods.
2. Click on Add payment method.
3. Choose the legal entity for this payment method.
4. When you choose SEPA direct debit, you will be prompted to fill out your account information.

See also: 

• Where can I find the SEPA direct debit mandate?
• What is the creditor ID for SEPA or ACH Direct Debit setup?

Setting up BACS direct debit

If your billing currency is Great British Pounds (GBP), you’ll be eligible to add a BACS Direct Debit as your payment method.

1. Go to the Company settings and click on Payment methods.
2. Click on Add payment method.
3. Choose the legal entity for this payment method.
4. When you choose BACS direct debit, you will be prompted to fill out your account information.

Note: Automated invoice approvals are not yet enabled when using BACS Direct Debit, so you'll need to manually approve the invoice to trigger the automatic payment from your bank account. We hope to launch this feature soon.

To do this:

1. Go to Payment methods.
2. Click on BACS Direct Debit.
3. You will be prompted to fill out your bank information
4. Tick the checkbox and click on Confirm.
   See also: Why can’t I see BACS Direct Debit?
5. You will be prompted to confirm the details you've filled out one more time.

Setting up credit/debit cards

For customers who do not have EUR or USD as a billing option, they are able to set up their credit/debit card as a payment method. With this payment method, it is important to note that you will incur a 3.5% processing fee.

1. Go to the Company settings and click on Payment methods.
2. Click on Add payment method.
3. Choose the legal entity for this payment method.
4. Choose Credit/Debit Card and fill out your card details..

See also: Why does the credit/debit card payment method have a surcharge?