How to pay your invoice

At Remote, you have the option of paying your invoice via bank transfer, ACH direct debit, SEPA direct debit, or debit/credit cards. ACH direct debit is only available to customers with USD as their billing currency, while SEPA direct debit is only available to customers with EUR as their billing currency. If your billing currency is CAD, for example, you have the option to pay your invoice via credit/debit cards or bank transfer only. 

See also: How to set up a payment method

This article will cover how to: 

• View your invoices
• Pay invoice via ACH/SEPA direct debit (automated invoice payment)
• Pay invoice via debit/credit card or manually via ACH/SEPA direct debit
• Pay invoice via bank transfer 

View your invoices

When a new invoice is issued, the billing contact will receive an email notification. 

1. To view all your invoices, click on the Billing tab.
2. Select the invoice you wish to make payment for.

Pay invoice via ACH/SEPA direct debit (automated invoice payment)

We have now automated invoice payments for companies who have ACH or SEPA direct debit as their default payment method, so you no longer need to manually trigger the invoice payment.

If the Company has their default payment method set to ACH direct debit or SEPA direct debit, the Company will be automatically enrolled in automated invoice payments. This means that when the invoice payment is due, Remote will automatically pull the invoice amount from the Company’s account.

Pay invoice via debit/credit card or manually via ACH/SEPA direct debit

When you add the credit/debit cards payment method, this doesn't mean that your invoice payments are deducted automatically every month. You will need to approve the invoice payment first before we pull the funds from your account. This is also the case for customers who have opted out of automatic payments for direct debit. When you pay via any of these methods, your invoice status changes to Collecting till we receive the funds in our account.

Once we have received the payment for your invoice, the status of your invoice will change to Completed

Pay invoice via bank transfer 

Paying via bank transfer is more of a manual option.

1. From the invoice page, you can choose to change your payment method.
2. When you choose to pay via bank transfer, a payment summary will be generated which shows the payment details.
3. If you leave this page, you can always go back to the Billing tab to retrieve the payment details.