Why my Invoice was not collected with Direct Debit?

If you recently set up Direct Debit (DD) but your invoice wasn’t collected automatically, this is usually expected behavior. Direct Debit only collects payments once authorization is fully in place.

Direct Debit doesn’t apply to invoices issued before setup

Direct Debit only applies to invoices issued after the DD setup is completed and auto-pay is enabled.

If your invoice was:

• Issued before you finished setting up Direct Debit, or
• Issued before auto-pay was enabled for the legal entity

That invoice won’t be collected automatically.

You can learn more about auto-pay settings here: Auto-pay for Remote invoices, subscriptions, and PEO invoices

What you need to do now

For invoices issued before Direct Debit was set up, you’ll need to pay them manually.

• Pay the invoice manually: How to pay your invoice
• Review your payment settings for each legal entity and confirm auto-pay is enabled: How to review your payment settings

Once the invoice is paid, all future invoices will be collected automatically via Direct Debit, as long as auto-pay remains enabled.