As a customer, if you make payment for your invoice and it fails, you're able to re-initiate the payment as long as it's not for a disputed invoice.
To re-attempt a failed payment:
- Go to the Contractor Payments tab and select Transactions.
- Click on Filter then adjust the Status to show only Payment Failed invoices.
- From the overview page, you'll be able to choose the same payment method or add a new payment method to pay your invoice.
- Once you do this, the invoice status will switch to Payment processing till we receive the funds in our account.
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