How to retry a failed contractor invoice payment

Article author
Deepthi
  • Updated

As a customer, if you make payment for your invoice and it fails, you're able to re-initiate the payment as long as it's not for a disputed invoice. 

To re-attempt a failed payment:

  1. Go to the Contractor Payments tab and select Transactions.
  2. Click on Filter then adjust the Status to show only Payment Failed invoices.
  3. From the overview page, you'll be able to choose the same payment method or add a new payment method to pay your invoice.
  4. Once you do this, the invoice status will switch to Payment processing till we receive the funds in our account. 

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