Why am I unable to complete the ACH direct debit setup

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When setting up ACH direct debit, there are a few reasons why you may be unable to complete the setup. In this article, we will cover the following scenarios:

The verification window has elapsed

As part of the ACH direct debit verification process, you must confirm the micro-deposit amounts sent to your bank account. If you fail to verify your bank account within 10 days of receiving the micro-deposits, the verification window will expire. If this happens, you will need to delete the payment method (even though it is in progress) and start the process again.

See also: How to restart the ACH verification process

The micro deposit amounts are incorrect

In order to verify your bank account, we send two deposit amounts. If you see three amounts, two should be credits, and one should be a debit. You will need to enter the two different credit amounts. For example, on your bank statement, you may see $0.10 as the debit amount and $0.06 and $0.04 as the credit amount. When you input the deposit amounts on the verification page, input both $0.06 and $0.04.

You have only three attempts and if you fail all three attempts, you will need to delete the payment method and start again.


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