How to cancel a payment mistakenly marked as paid by bank transfer

This article explains how to cancel a payment that you accidentally marked as paid by bank transfer in Remote Invoices.

When can you cancel a bank transfer payment?

You can cancel a bank transfer payment only when these two conditions are met:

1. The invoice status shows as "Awaiting payment"
2. The invoice is not a reserve invoice
    

How to cancel the payment

Follow these steps to cancel a mistakenly marked bank transfer payment:

1. Go to your remote profile and select Remote Invoices in the left side panel
2. Select the invoice you mistakenly marked as paid by bank transfer
   
3. On the right side of the screen, click Cancel
4. When the modal appears, click Confirm Cancel
   

The payment status will be updated, and you can then re-process with another method.