What do the different invoice statuses mean?

Article author
Nneka
  • Updated

At Remote, we bill our customers for contractors’ invoices and employees’ payroll (EOR). From the moment the invoice is created on the platform to the moment payment has been received by Remote, the invoice will go through several status changes.

See also: What is the invoicing process at Remote?

Payment Statuses

  • Blocked - If Remote hasn’t completed the Know Your Business (KYB) check for your company or your company profile has been archived.

  • Collecting - This applies to the direct debit and credit/debit cards payment method. When you make payment for your invoice via any of these methods, we begin payment processing and the collection of funds from your account. (may need to remove)

  • Completed - This status could apply to either contractors’ invoices or the invoices for our Employer of Record (EOR) service. For contractors’ invoices, this means we have received payment from the customer and we have paid out the funds to the respective contractor(s). For our EOR service, it means we have received the payment for the employees’ payroll. (may need to change to Paid)

  • Credit applied - This status is for credits and it means that this credit has been applied to an outstanding payment. The amount due on the payment has been reduced by the amount of the applied credit.

  • Deleted - Payment has been deleted.

  • Disputed - This is only applies to ACH direct debit, SEPA direct debit and card payment method. In this case, the payment was initially processed but was reversed, resulting in an unsuccessful payment. A common reason is if the customer claims the transaction was unauthorized.

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  • Paid in - We have received payment from the customer for this payment. (remove)

  • Partial failure - If the amount is greater than the Stripe limits, then the transaction is broken up into multiple installments. This status is set when one of the installments fail.

  • Payment/credit due - This is applicable when an invoice has been created. At this point, Remote is waiting to receive payment for this invoice.

  • Payment scheduled - When a customer has ACH/SEPA direct debit as their default payment method, we automatically enroll them in automated payments. This status shows that Remote will attempt to automatically collect the invoice amount when due.
    See also: How do automated invoice payments work? 

  • Payment processing - The payment is currently being processed by the payments system.

  • Refunded - This happens when the customer requests a refund directly on Stripe (following a dispute, or triggered by us).
  • Short paid- This status indicates that we have received partial payment from the customer that doesn’t cover the full amount due.

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