How do automated invoice payments work?

At Remote, it is possible to make payment for payroll invoices and contractor subscription bills via bank transfer, ACH direct debit, SEPA direct debit or credit/debit cards. With automated invoice payments, you no longer need to manually trigger the invoice payment.

When we issue an invoice, we notify you at least 3 business days before the due date about the upcoming automatic payment collection from your account. Once the collection process begins, it cannot be canceled.

When is payment collected?

The payment process starts at least 3 business days before the due date. You will see the debit in your account no later than 2 business days before the due date. This ensures there is enough time for the payment to clear and settle.

What are the different invoice statuses?

When you set up direct debit, your invoice will show different payment statuses:

• Scheduled: The automated invoice payment is set up before the direct debit is processed.
  
• Collecting: The payment process has started (at least 3 business days before the due date).
• Paid: The payment has been successfully processed.

For more details on invoice statuses, see also: What do the different invoice statuses mean?

How does invoicing for EOR work?

Each month, we issue two invoices related to the payroll of our Employer of Record (EOR) service:

1. Payroll pre-funding invoice: issued on the first business day of the month, due 14 days later.
2. Reconciliation invoice: issued around the 5th of the following month, due 14 days later.

For both invoices, we send an email at least 3 business days before the due date to inform you about the payment collection. 

Payroll pre-funding invoice

This invoice is usually based on estimated costs and may not reflect the actual costs incurred at the end of the month. When you receive your invoice, if you think there are aspects of this invoice you'd like to dispute, we ask that you wait until we send the Reconciliation invoice to you. At the end of the month, all the actual costs will be on the Reconciliation invoice. At this point, you are welcome to dispute anything that looks incorrect.

Reconciliation invoice

This invoice adjusts for any payroll changes that were not included in the Payroll pre-funding invoice. If there is an outstanding charge, we notify you at least 3 business days before the due date before collecting the payment.

For more details, see: What is the invoicing process at Remote?